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Frequently Ask Questions (FAQ)
If you have a question about our web hosting services, please check out the FAQ below.
If the FAQ's below doesn't answer your questions, you may email us at info@ip01.net

Domain Name Transfer

What is a Domain Transfer ?

Every registered domain name is managed by a registrar that provides customer support and related domain services. Depending on the registrar, you will pay different prices, have different levels of customer support, and access to various domain-related services. Customers choose to transfer their existing domains to other registrars to take advantage of lower prices and more enhanced services.

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What are the advantages of transferring my domain to ip01.net ?

We will extend the domain expiry by One year Free of charge if the transfer is successful. We will also take care of the necessary DNS settings for your domain and the subsequent domain renewal fees. As long as you have us host your web site and renew your hosting account with us, you do not have to worry about the domain renewal fees because we will renew it for you for Free.

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Will transferring my domain name registration affect my hosting ?

No. Although ip01.net offers robust hosting services, your hosting provider can remain the same as it is during and after the transfer process and your existing hosting service will not be affected by transferring your domain.

The term "Domain Transfer" means to transfer your existing domain name from your current registrar to our registrar.
Your web site will not go down during that period because you are only requesting to change the registrar information, not the domain name information.

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What should I do if my domain has expired or is about to expire within the next few days ?

To make it simple, there are 3 options:-

1. Renew the domain name at your previous provider (without hosting services) and have the DNS server pointed to ip01 DNS servers. We will then be able to host that domain name for you.

2. Renew the domain name at previous provider (without hosting services) and allow ip01 to transfer the domain. After the domain name has transferred to ip01, you do not have to renew the domain for the following years as long as you have the domain host with ip01. ip01 will renew the domain name for you without any charges every time you renew your hosting account at ip01.

3. Choose a new domain name and we will have it registered for you for FREE.

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How much will it cost me to transfer to ip01.net ?

The transfer itself is FREE as long as you purchase any of our hosting package. As for now, we only offer domain transfers for domain names with .com, .net or .org extension. Domain transfers for other domain names (e.g. .cc, .biz, .us, .info, .mx, .au, jp) are not supported but we are still able to Host these domain names if you already have it registered.

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What is the step-by-step process for transferring my domain to ip01?

Before transferring your domain to our servers, you will first have to be our customer. You can purchase a web hosting package from http://www.ip01.net/hosting_linux.html.

(1) In the account registration form, select the option for "Existing Domain Name". Fill in your contact information, hosting package, additional add-ons for your hosting package (if applicable), and choice of username and password - then click the "Submit Account Registration" button. After receiving your account information by email, you may then email us at Transfer@ip01.net stating your intention to the transfer your domain to ip01.

(2) You will then receive an email confirming the request & notifying you of your transfer request.
Make sure you can receive emails sent to the email address in your Admin Contact (in the domain name WHOIS information).

(3) After you approve the request via email, the transfer process will begin.

The current registrar has the ability to reject a domain name transfer request in the following situations:

  • There is a dispute over the domain name
  • The domain name have expired
  • There is a pending bankruptcy of the domain name holder
  • There is a dispute over the identity of the domain name holder
  • The transfer request was initiated within the first 60 days of the original registration date.
  • The email Address for the Admin Contact is Inactive, Invalid or Rejecting the transfer.
  • The current registrar may also reject the transfer for no apparent reason. If this is the case, please contact the current registrar for an explanation.

(4) Unless the current registrar rejects the request, the domain will be transferred and We will extend the domain expiry by one year Free of charge if the transfer is successful. Also, we will take care of the DNS settings for your domain. As long as you have us host your web site and renew your hosting account with us, you do not have to worry about the domain renewal fees because we will have it renewed for you for Free.

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How long will it take for my domain name transfer to complete ?

Usually, transferring a domain name will take about two weeks to complete.
Note that you need to email us at transfer@ip01.net to request for a domain transfer even though you have already sign-up for a hosting account with Ip01. We will start transferring the domain for you after we receive your confirmation and we will inform you when the transfer has been initiated.

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How can I check the status of my domain transfer ?

Please contact us at Transfer@ip01.net to check for the status of your domain transfer.

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Will my web site go down while I am in the midst of transferring my domain ?

No, your web site will not go down during the domain transfer if you do the following before you transfer the domain name:

1. Upload your web pages into your new account with ip01.

2. Request for a DNS update for your domain with your current domain registrar. You may need to email the provider whom previously helped you to register the domain name and inform them to make the necessary updates or you may do it yourself. Changes to the DNS will take up to 48 hours to take effect.
During this propagation period you will have two web sites live on the Internet and your visitors will go to one or the other.
After you have changed the DNS servers for your domain, you may then decide to have the domain transferred to us. There will be no downtime.

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How do I change the DNS servers for my domain name ?

You have 2 options, please choose one:

A) Email your current web host/domain registrar and ask them to change the DNS server information for your domain to our DNS servers. In this way, every year you will need to renew the domain name registration with them.

B) Transfer the domain name to ip01's Appointed domain name Registrar. This will extend your domain name expiry by one year. In order for this to be done, you will need to inform us of the transfer at least 3 weeks before your current domain name expires and we will process the transfer for you. In this way, you will renew the domain name registration with us every year.

A Domain Registrar transfer would take a minimum two weeks and up to one month to complete. Due to the complex procedures and the fact that it involves many different parties, there is no guarantee that a registrar transfer will be successful. You should update the DNS servers and have it point to our DNS servers then only decide to have the domain transfer to us.

The current registrar will send an email to the current administrative contact of the domain name and he will need to reply to the email to authorize the transfer. The transfer cannot take place if the current administrative contact does not reply to the email or if the administrative email address is not valid.

If you choose option B, please email to Transfers@ip01.net to request for a domain name transfer. Do note that you will no longer be entitled to a Free domain name if you choose to transfer your domain name to ip01's Appointed domain name Registrar (your existing domain name will be renewed for Free instead).

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If I have an existing domain name and the account is being hosted by another web-host, will you allow me to redirect my existing domain name to my new account with you ?

Yes, you will be able to host your existing domain name with any of our web hosting plans. In order for us to be able to host your website, you could either:

1) change the DNS servers for your domain name to our DNS servers. -- or --

2) transfer the domain name to our domain registrar where we will maintain your domain name DNS servers for you. Your domain name expiry will also be extended by one year if the domain name transfer is successful.

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