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Frequently Ask Questions (FAQ)
If you have a question about our web hosting services, please check out the FAQ below.
If the FAQ's below doesn't answer your questions, you may email us at info@ip01.net

Linux Web Hosting

How much does it cost to renew the hosting account after the first year ?
You will be able to renew your hosting account with Ip01 at the same price as when you initially signed-up for our services or the current price, whichever is lower.


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How much does it cost to renew my Free domain name after the first year ?
As long as you renew your hosting account with us, you do not have to worry about the domain renewal fees because we will renew your domain name for Free. If you would like to renew the domain name without our hosting services, the domain name can be renewed at $15 per year for .com, .net, .org, .us, .biz and .info domain names.

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How long is your set up time ?
You can start to use your hosting account immediately after you have complete the signup process and made your payment. If your account is to be used with a new domain name, it may take up to 48 hours before your new domain name will be functional.

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Do you offer 24 hour telephone support ?
ip01.net is able to keep our prices lowest in the industry, because we do not provide onsite & telephone support to our customers.
Do be assured that we do respond to tech support requests via emails in a timely manner. Email tech support is available 24 hours a day, 7 days a week. Online chat support will be available in the coming weeks.

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Can I start using your hosting services with one of my existing domain names, and later add the "free domain name" parked on the web site, or being an alias, i.e. pointing to the same web site ?
Yes you can, but once you claim the "free domain name", you are nolonger entitled to transfer your existing domain name to Ip01 for Free. You may either choose to claim "one Free domain name" or "one Free domain name transfer" with every hosting account. The Free domain name transfer will extend your existing domain name expiry by one year if successful.

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Will I need to pay for the "free domain name" that you offer with the hosting package in subsequent years (second, third, etc.), i.e. is the domain registration free only for the first (or second) year, or it is free as long as the site is hosted with your service ?
ip01 will renew your "free domain name" for Free as long as you renew your hosting account with ip01.

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Is there a minimum contract for the amount of months that I must keep that site with ip01, or can I cancel at any time ?
No, there is no contract for the amount of months that you have to keep the site. You can cancel your account at any time. When you cancel your account, we will refund the amount equal to the remaining unused portion of your account back to your credit card but there will be a small charge for the credit card billing processing fee. If you did claim your Free domain name or Free domain name transfer, This fee is imposed to us by the Credit Card Companies.

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If I choose to cancel the hosting, do you refund for the remaining months ?
Your credit card has been charged when your account was activated. When you choose to cancel your account, we will refund the amount equal to the remaining unused portion of your account minus the cost of the Free domain name (if applicable). The amount will be refunded back to your credit card but there will be a small charge for the credit card billing processing fee. This fee is imposed to us by the Credit Card Companies.

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Can I host materials offensive to certain quarters in my account ?
No. Although we respect the First Amendment rights of individuals and oppose the censorship of the Internet, we are not prepared to host sites which is considered to be objectionable. You are not allowed to host sites that criticizes a person, an organization, a community or violates copyrights, trademarks, trade secrets, or any other statute.

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Can I use your service to send SPAM ?
No. ip01.net defines spam to be mass, unsolicited, impertinent messages (i.e. junk mail on the internet). Accounts which send spam will be immediately terminated, and will be charged theft of service fines up to $1 per message plus a $10 processing fee per complaint received.

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Can I SPAM advertise a website hosted by ip01?

No. You may not SPAM advertise any website hosted by ip01. Spam advertising will cause our servers to be blacklisted eventhough the Spam emails are not relayed via our servers. We will be forced to terminate websites that are SPAM advertised, there will also be $10 processing fee per complaint received.

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Do you provide any Web site development tool/generator ?
Currently we do not provide any web site generator to our customers but you can use any web site generator as long as the generator is able to fulfill your page requirement.
There are some popular web site generator such as Macromedia Dreamweaver, Netscape Composer, Hotdog Pro, MS.Frontpage, Abode Go-live and etc.
After you have created your webpage, you can use cuteFTP, a very user friendly file transfer program which allows you to upload or download html files to your hosting account. You can download the software at http://www.cuteftp.com.
If you are not familiar with this software, we may also you use our file manager system which is available for you for free in our web based account control panel. Detail instructions can be found at our support site http://www.ip01.net/support/.

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