you have a support question about your web hosting account, please
check out the FAQ below.
If the documentation's below doesn't answer your questions, you may
email us at firstname.lastname@example.org
your Fetch FTP Client
MAC Users (FETCH)
The following information is contained within your account activation
notice and is
needed to connect to your web site via FTP:
Each time you run Fetch, the New Connection window will be displayed.
A profile contains the information needed to connect to your web
site. Creating a profile now will eliminate the need for you to
configure the software each time you wish to connect to the web
server via FTP. To create a new profile, select "New Connection..."
from the File menu. Next, enter the Host (yourdomain.com), User
ID (yourdomain), and password for your web site as illustrated
Don't worry about the Directory option right now. When you have
your Host, User
ID, and Password entered, click on the OK button.
The next window which will pop up will look virtually the same
as below, except
that yourdomain will be in the pop-up window.
Bookmarking the Connection
You should take the time, now that you have established your connection,
make it easier for you to get here next time. Under the Customize
menu, select New Shortcut. A window will pop up called Bookmark
Editor, as below. It will already have your name, Host, and User
ID filled in. Under Type, choose File from the pop-up menu. If
you would like Fetch to remember your password so you won't have
to type it in each time, type in your password in the Password
field. Now, under the same Customize menu, choose Preferences,
and under the General tab, make sure the connection you just entered
is selected as the default shortcut. Next time you open up Fetch,
your shortcut will be opened automatically and all you'll have
to do is click the OK button!
How to Transfer Files
Refer again to the sample window above. You need to double-click
on www to get to your web directory. This is where all your files
will be downloaded, and/or you will create sub-directories. The
only system directory that you may need to use is cgi-bin; this
directory is reserved for custom scripts. To make your home page
load automatically, name the HTML document "index.htm"
in lowercase and upload it to the www directory of your account.
To upload a file or files, simply drag them from your hard drive
onto the Fetch window when you are in the appropriate directory
or subdirectory. Be sure to upload HTML documents and scripts
in Text mode and images in BINARY mode. Or to make life easier,
click on the Automatic button as shown in the sample window above,
and Fetch will decide the proper format. To transfer a file to
a subdirectory, double-click the appropriate subdirectory to open
it before transferring the desired file(s).
To insure that the Automatic selection works properly, make sure
the selections under the Upload tab in the Preferences window
looks the same as below.
As soon as a file is uploaded to the web server, it is available
for all to see. If, after uploading a file, you are still unable
to see the updated file via Netscape, you need to hit the Reload
button in the Netscape button bar. Remember that you must first
be connected to the Internet through your local Internet service
provider in order to connect to the web server.